Returns

ONLINE PURCHASES ON ORAGE.COM / 30 days return policy

We offer a free return policy within 30 days after your purchase on all unworn regular-priced item(s).

Orage is committed to selling new high-quality products. Items must therefore be returned in their original condition with the tags attached to them. No exceptions. If you are unsure whether the product you are returning is no longer considered new, please contact us at support@orage.com before proceeding with the return.

RETURN PROCEDURE

  • Contact us at support@orage.com to get a prepaid return label for the selected item(s) (if applicable).

  • Re-pack your package using the original or a similar package.

  • Print and put the return label on the package. If you are using the original package, make sure to cover the original shipping label.

    If you can’t find your return label in your inbox, please check your spam folder.

  • Ship your return package. Find the closest UPS drop off or request a pick up. Note that pick up fees are on you.

  • Get your refund. Once your package is received, please allow us 5-10 business days to proceed with the refund. You’ll get a confirmation by email once it is done.
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    SALE MERCHANDISE
    Items purchased from the outlet section on our website can be returned. We'll deduct a $10 return fee from your refund to cover shipping.

    THE FOLLOWING ITEMS ARE FINAL SALE
    All accessories are not eligible for a return and do not qualify for a refund: hats, neck tubes, etc. 

    GIFT CARDS
    Gift cards may not be redeemed for cash or refunded unless required by law. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card.

    EXCHANGE

    We do not offer exchanges. It's quicker to consider each transaction separately. If you prefer another size or colour, order that style and send back the unwanted product.

    HOLIDAY RETURN POLICY

    We've extended our return policy through the holiday season. This policy applies to purchases from November 15, 2021 through December 31, 2021. To get a full refund, initiate a return for the item(s) before January 15, 2022. All items must be in their original condition to qualify for a full refund. 

    INTERNATIONAL

    International returns outside the US and Canada will be at your own expense. Please reach out to our customer support team at support@orage.com to confirm you are eligible for a return.

    RETAIL PURCHASES

    LE CHALET ORAGE

    Item(s) purchased in store at Le Chalet Orage are eligible for a refund if returned in store within 30 days of purchase. Items must be unworn, with labels.

    AUTHORIZED RETAILERS

    Any item purchased at an independent Orage retailer is subject to the store’s return policy. Please check with your local store for more information.